SLA for shipping partners

General Feature Information

Feature Name: SLA for shipping partners

Feature Overview: 

An SLA, short for Service Level Agreement, serves as a contractual arrangement between a supplier and a customer, outlining the minimum acceptable level of service to be provided. In the context of shipping companies, an SLA establishes the timeframe within which the processing and delivery of an order will take place. For instance, an SLA may specify that 90% of all packages will be delivered within 24 hours, and 100% within 48 hours.

How to Use the Feature

Step-by-Step Instructions

To Access SLA Configuration Page:

1. Navigate to Integrations > Shipping Partners in the side menu.

2. Choose the connected tab.

3. Click on 3 dots near the Edit button.

4. Choose SLA Configurations

5. 

6. On the page that opens, a dropdown menu called SLA method will open and the following options will appear:

• Distance based (Bullet Delivery - Hourly SLA)

• District Based SLA (Express Delivery)

• KM-Range Based SLA (Express Delivery)

• Tier Based SLA (Express Delivery)

• Country Based (International)

• City Based SLA (Express Delivery)

7. A settings page appears depending on the method you added. This settings page varies for each method.

8. Click on the SLA method which you wanna set and and Click on Next Step button.

9. Then click on the Add button.

10. A form will appear in front of you, fill out the form.

11. Click on the Add button.

Note: Form contents are different for different SLA methods.

The contents of the forms are as follows:

Distance based (Bullet Delivery - Hourly SLA)

District Based SLA (Express Delivery)

KM-Range Based SLA (Express Delivery)

Tier Based SLA (Express Delivery)

Country Based (International)

City Based SLA (Express Delivery)

Troubleshooting and FAQs

Common Issues and Solutions:

Issue: SLA not applying for a specific district.

Solution: Verify the district name is correct, if it is correct please reach support team. 

Issue: Invalid KM Range Input

Solution:  Make sure you enter a integer and not a decimal value.

FAQs:

Q: What is an SLA in the context of shipping partners?

A: SLA stands for Service Level Agreement. It is a contractual arrangement that sets the minimum acceptable timeframe for processing and delivering orders. For example, 90% of orders must be delivered within 24 hours, and 100% within 48 hours.

Q: What should I do if distance ranges overlap?
A: Ensure ranges are continuous and non-overlapping. For example:

• Range 1: 0–10 KM

• Range 2: 10–20 KM

Q: Why are my SLA ranges not saving?

A: Check that all ranges have valid start and end values with no overlap. For instance, Range 1 should end at 50 KM, and Range 2 should start at 50 KM.