Customer Support Working Hours & Supported Support Channels

At OTO, our Customer Support Heroes are always ready to go above and beyond to assist you! Whether it's a quick question or a detailed issue, we're here to help with speed, care, and a smile every day.

Below you’ll find our working hours and all the channels you can use to reach us.

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Working Hours

Saturday to Thursday
9:00 AM – 9:00 PM (Riyadh Time)

Friday
9:00 AM – 6:00 PM (Riyadh Time)

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 Supported Channels:

1. Live Chat (via App or Browser)
   Get instant help from our heroes via the OTO mobile app or website.

2. WhatsApp Support
   Message us directly at: +966 50 979 6794

3. Email Support
   support@tryoto.com
   

4. Support Portal – Submit a Ticket
   https://help.tryoto.com/en/support/tickets/new

5. Help Center (Knowledge Base)
   https://help.tryoto.com
   Find guides, FAQs, and instant answers 24/7.

6. On Social Media : Instagram , Twitter, Facebook

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 After-Hours Inquiries:

If you contact us outside working hours, don’t worry, your message will be queued, and one of our Support Heroes will get back to you as soon as we’re back online.

For urgent support needed, we recommend submitting your request through the Support Portal.

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 During Holidays & Special Occasions:

Our working hours may change during official holidays like Eid and national celebrations. We’ll always post updates in advance through:

• A banner in the app or on our Help Center

• An automated message on the chat or WhatsApp