What is OTO?

Created by Malek Al Najdawi, Modified on Tue, 23 May 2023 at 12:49 PM by Mamoon Aleswed

Welcome to OTO, your all-in-one logistics solution! 

As a leading logistics service company, we are dedicated to simplifying the shipping, tracking, return, and management of your E-Commerce platform orders. With over 180 shipping and delivery companies seamlessly integrated into our platform, you can effortlessly streamline your logistics operations through a single dashboard. Our automation capabilities ensure that all your operational processes are handled efficiently, saving you time and effort. We also offer technical integration with the most renowned sales channels, allowing you to seamlessly manage your logistics needs from one convenient platform. Whether you're a small business or a large enterprise, OTO is here to support all your logistics requirements. Trust us to deliver your shipments with precision and ease.

1. Our goal

Enable retailers to fulfill the orders of their e-commerce platforms and deliver them from the nearest branch or warehouse to the end-customers automatically with the best shipping companies and as soon as possible. We reduce your operations expenses and increase customer satisfaction with the quality of delivery.

You can do all of these operations under one single platform.

2. How it works?

  • The customer places an order on the e-commerce platform and we provide integration with most e-commerce platforms including Magento, WooCommerce, BigCommerce, Shopify, Salla, Zid, and more.
  • Our platform receives the order information and assigns it to the nearest branch or warehouse. We transfer the location of your customers to Google Maps' coordinates and automatically assign it to the nearest branch/warehouse, so there is no need for manual assignment.
  • Your team receives the order and begins preparing it. Your team will receive the order immediately with full details about products, customer information, and important instructions
  • The shipping company receives the order from the warehouse/branch and delivers it immediately whether inside or outside the city. Your customers will receive their orders from our reliable delivery partners as soon as possible

3. OTO Plans

3.1. Free Plan: It is a plan suitable for small and medium-sized stores with a single warehouse, through which the clients can benefit from the below features. OTO makes it easy for clients to connect with their sales channel accounts, with more than 18 connections.

  • Connect Your Shipping Contract (Only 1 Carrier)

  • Ship with OTO Discounted Rates (Local & International)

  • Shipping Price Calculator

  • Integration with Sales Channels (Only 1 Channel)

  • Add Your Warehouse (Only 1 Warehouse)

  • Only 1 User

  • Real-time Tracking

  • Print Bulk AWB with Invoice

  • COD Transfer (Twice a Month)

  • shipping boxes Configuration

  • Available Support Across All Channels

  • Manual Order Creation

  • Return Labels With OTO Rates

3.2. Starter Plan: This plan helps companies with up to 3 users, warehouses, and brands to manage their operations with ease. With this package; orders from multiple brands can be distinguished and assigned to the correct warehouse accordingly. Statistics for each brand can be seen separately. Communications with end customers through SMS can be customized based on the brand.

  • Connect Your Shipping Contracts (Up to 3 Carriers)

  • Integration with Sales Channels (Up to 3 Channels)

  • Add Your Warehouses (Up to 3 Warehouses)

  • Multiple Users (Brand Manager User, Warehouse User, and Drivers)

  • Brands Configuration and Integration (Up to 3 Brands)

  • Return Management System (RMS)

  • COD Transfer (Once a Week)

  • Automated Tracking SMS

  • OTO FLEX (Drivers App)

  • Warehouse Performance Analysis

  • Return Labels to the Same or Different Origins

  • Customizable Tracking Page

3.3. Scale Plan: This plan is suitable for big companies with multiple warehouses/branches, through which the clients can benefit from the below features:

  • Connect Your Shipping Contracts (Unlimited)

  • Add Your Branches (Unlimited)

  • Integration with Sales Channels (Unlimited)

  • Add Your Warehouses (Unlimited)

  • Custom Email Templates

  • Unlimited Users

  • Brands Configuration and Integration (Unlimited)

  • Basic API Access

  • SLA Management

  • Basic Shipping Automation

  • Supervising Account Manager

  • COD Transfer (Twice a Week)

  • OTO FLEX (Drivers App)

  • Custom Reports and Analytics

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