SMS Providers Integration

General Feature Information

Feature Name: SMS Providers Integration

Feature Overview:
The SMS Providers feature in OTO allows businesses to connect their preferred SMS service providers for seamless communication with customers. This integration ensures timely updates for order confirmations, delivery notifications, and more. With multiple pre-integrated providers available, businesses can select the most suitable option and configure it within minutes.

How to Use the Feature

Step-by-Step Instructions

To Access SMS Providers Integration:

1. Navigate to Integrations > Other Integrations in the side menu.

2. Select the SMS Providers tab to view a list of available SMS services.

To Connect an SMS Provider:

1. Click the Connect button next to the desired provider.

2. A form will appear requesting the following information:

   • Connection Name: Assign a unique name for this integration.

   • Sender Name: The name or ID that will appear in the SMS messages.

   • Token: The authentication key provided by the SMS service provider.

3. Toggle the Status switch to "Active" to enable the connection.

4. Click Connect to finalize the setup.

To Manage Connected SMS Providers:

1. Switch to the Connected tab under Other Integrations.

2. View all active SMS providers with their connection details.

3. Perform the following actions:

   • Edit: Modify the connection name, sender name, or token by clicking the Edit button.

   • Delete: Remove the SMS provider integration by clicking the Delete button.

Configuration Details

Prerequisites:

• Ensure you have administrative privileges to access and modify SMS integrations.

• Obtain the necessary credentials (token, sender name) from your SMS provider.

Configuration Steps:

1. Log in to your OTO account using admin credentials.

2. Navigate to Settings > Other Integrations > SMS Providers.

3. Select a provider, enter the required credentials, and activate the connection.

4. Test the integration by sending a sample SMS to verify the setup.

Examples of SMS Providers

1. STC: A leading provider of ICT and SMS solutions in Saudi Arabia.

2. Unifonic: Offers unified messaging solutions for businesses.

3. Twilio: A robust global platform for sending and receiving SMS.

4. Hi SMS: Provides free trials to test SMS functionalities.

5. Msegat, Taqnyat, Mobily, and more.

Troubleshooting and FAQs

Common Issues and Solutions:

Issue: SMS messages are not being sent.
Solution: Verify that the provider connection is active and the token is valid. Check the sender name for accuracy.

Issue: Unable to save integration settings.
Solution: Ensure you have administrative privileges and fill in all mandatory fields before saving.

FAQs:

Q: Can I integrate multiple SMS providers simultaneously?
A: Yes, you can connect and manage multiple providers under the Connected tab.

Q: How do I know if the SMS integration is successful?
A: After connecting a provider, test the integration by sending a sample SMS.

Q: Can I disable an SMS provider without deleting it?
A: Yes, toggle the Status switch to disable the connection temporarily.