Managing Notification Settings in OTO

The Notification Settings feature in OTO allows users to manage and customize alerts for various modules, ensuring they stay informed about critical updates and events. Users can enable or disable notifications for specific areas, such as Order Management, Return Management, and Warehouse Management. This provides flexibility to tailor notifications based on their operational needs.

How to update your notifications settings in OTO?

To Configure Notification Settings:

1. Go to the Settings tab in your OTO Dashboard.

2. Select Notification under Profile Settings.

3. Review the list of notification categories:

   • Order Management System

   • Shipping Management System

   • Payment & Charges

   • Basic Warehouse Management System

   • General Announcement

4. You can select whether to be notified in the app itself or via email by goggling the switch beside each                 notification type to enable or disable it.

5. Once all changes are made, click Save to apply the settings.

What are the different categories in the notifications center?

• Order Management System:

  • New Orders: All notifications related to newly received orders.

  • Order Need Confirmation: All notices related to orders that need confirmation.

  • Order missing information: Get notified when an order is received with missing details.

  • Orders On Hold: Get notified when an order is placed on hold.

  • Order Returned: Get notified when an order is returned to the origin.

  • Return Received: Receive alerts if there are any returned orders received.

• Shipping Management System:
  
  

  • Drop-off Shipment Reminder: Daily emails for shipments waiting for drop-off.

  • Delivery Failed: Get notified when a delivery attempt fails.

  • Return in Progress: Get notified when an order is returning to origin.

  • Orders Held for Pickup: Get notified about shipments awaiting pickup.

  • SLA Breach: Receive alerts if there are any SLA breaches.

  • Pickup Delay: Get notified when an order exceeds its pickup date.

• ---

  Payments and Charges:

  • Surcharge: Get notified when your shipment has unexpected charges.

• Basic Warehouse Management System:

• Low Stock: Receive a notification when an SKU stock is lower then minimum stock level.

• Out of Stock: Get notified when a product is out of stock.

• General Announcement:

• Announcement: Receive alerts if there are any returned announcements..

Notification sounds:
You can now choose how often you'd like to hear a sound when a new system notification arrives: 

• Repetitive 
• Single
• 3 times 
• 5 times 

Configuration Details

Prerequisites:

• Ensure you have admin access to modify notification settings.

Configuration Steps:

1. Log in to your OTO account.

2. Navigate to Settings > Notification.

3. Toggle the relevant switches for each notification type and category.

Troubleshooting and FAQs

Common Issues and Solutions:

• Issue: Notifications are not being received.
  Solution: Ensure the relevant toggle switch is enabled and your email address or device is configured to receive notifications.

• Issue: Receiving too many notifications.
  Solution: Disable non-critical notification categories by toggling off unnecessary options.