Introduction:
OTO offers flexible shipping plans so you can start simple, grow smoothly, and scale operations without switching platforms. Whether you want to use OTO’s discounted carrier rates, connect your own carrier contracts, manage multiple sales channels, or automate fulfillment, there’s a plan and set of modules to match your needs. You can activate only the modules you need, add users as your team grows, and control costs with clear per‑shipment terms.
Plan overview and key features
You can pay Monthly or switch to Yearly and Save 25%.
Free Plan — 0 SAR/month
- Shipments: 30 free shipments/month (using your own contracts); 0.9 SAR per extra shipment
- Rates: Access OTO’s discounted rates (local & international)
- COD: Transfer twice a month
- Integrations: 1 sales channel
- Users: 1 user
- Carriers: Connect 1 of your own carrier contracts
- Support: Available across all channels
Starter Plan — 199 SAR/month (may show 99 SAR promotional pricing)
- Shipments: 200 free shipments/month (using your own contracts); 0.7 SAR per extra shipment
- Rates: OTO’s extra discounted rates (local & international)
- COD: Transfer twice a month
- Integrations: Up to 3 sales channels
- Users: Up to 10 (including Brand Manager, Warehouse, and Driver roles)
- Carriers: Connect up to 3 of your own carrier contracts
- Support: Available across all channels
Scale Plan — 399 SAR/month
- Shipments: 1000 free shipments/month (using your own contracts); 0.5 SAR per extra shipment
- Rates: OTO’s best discounted rates (local & international)
- COD: Transfer twice a week
- Integrations: Unlimited sales channels
- Users: Unlimited
- Carriers: Connect unlimited carrier contracts
- Account management: Supervising account manager
Enterprise Plan — Let’s Talk (Book a call)
- Pricing: Based on your contracts
- Rates: Customizable rates based on your contracts
- COD: Transfers based on the contract
- Advanced capabilities:
- Click and Collect
- Inventory Sync
- Advanced API access
- Advanced Shipping Automation
- Advanced Warehouse Management System
- Dedicated account manager
Modules available per plan:
You can explore and customise modules from OTO Modules. Activate or deactivate what you need, and fine‑tune settings.
All Plans
- OTO Discounted Rates: Ship using OTO’s contracts with 15+ companies for lower prices
- Using Your Own Rates: Link your own shipping contracts
- Sales Channel: Connect your online store(s) and automate order management
- Warehouses & Pick‑up Locations: Add unlimited pickup locations and manage warehouses in real time
- OTO LINK (Customized Checkout Links): Create a checkout link, collect payments, and ship via OTO
- ALSOUQ: Order packaging for your shipments in one place
Starter Plan (in addition to All Plans)
- OTO FLEX (Own Fleet Management): Manage and assign your drivers
- Multi Brand: Manage, ship, and track orders for all brands in one place
- Customer Notifications: SMS alerts
- Return Management: Control and orchestrate returns
- Shipping Accounting: Track and reconcile shipping invoices
Scale Plan (in addition to All Plans)
- Warehouse Management (Basic): Organize inventory with a basic WMS
- Shipping Automation (Basic): Create rules to automate basic shipping operations
- SLA Management: Monitor SLAs for preparation, pickup, and delivery
- Customer Notifications: Email & WhatsApp (branded updates and feedback collection)
- Customer Service: Manage return orders, feedback, and order tracking for customers
- Inventory Management: Sync stock across channels and locations
Enterprise Plan (in addition to All Plans)
- Branch Management: Turn branches into pickup/drop‑off points
- Click and Collect: Offer in‑store or hub pickup
- Warehouse Management (Advanced): Powerful, advanced WMS
- Order Management: Unify and optimize orders end‑to‑end
- Shipping Automation (Advanced): Control carrier selection by distance, time, price, and more
- Customizable Roles: Add unlimited users with custom roles
- Product Information Management: Custom attributes and fields for products
Step‑by‑step: Choose or change your plan
1) Open OTO Plans in your dashboard.
2) Toggle Monthly or Yearly (Yearly can save you 25%).
3) Review the plan highlights for Free, Starter, Scale, or Enterprise.
4) Select the desired plan:
- For Free/Starter/Scale: Click Select (or Downgrade if moving to a lower plan).
- For Enterprise: Click Book a Call to discuss pricing and setup.
5) Confirm your choice. Your plan status will show as Selected for the active plan.
Step‑by‑step: Activate and use modules
1) Go to OTO Modules.
2) Optionally filter by plan (All Plans, Starter, Scale, Enterprise) or category.
3) Click View Details on a module to learn what it does.
4) Activate the module, then complete any required configuration. Examples:
- Using Your Own Rates: Link your carrier contract(s).
- Sales Channel: Connect your online store(s).
- Warehouses & Pick‑up Locations: Add your warehouse(s) and pickup points.
- Customer Notifications: Choose SMS (Starter) or Email & WhatsApp (Scale), set templates/branding.
- Shipping Automation: Create rules (basic on Scale, advanced on Enterprise).
5) Start using the features in your daily workflow (e.g., Create Shipment, manage orders, track SLAs).
Practical examples
- New online shop (Free):
- Connect 1 sales channel and 1 carrier contract.
- Use OTO Discounted Rates when needed.
- Ship up to 30 orders/month on your own contract; pay 0.9 SAR per extra shipment.
- Growing brand (Starter):
- Connect up to 3 sales channels and 3 carriers.
- Enable Return Management and SMS notifications to keep customers updated.
- Use OTO FLEX to assign deliveries to your own drivers for nearby orders.
- Scaling operation (Scale):
- Add unlimited users across operations, support, and warehouses.
- Use basic Shipping Automation and SLA Management to keep fulfillment on track.
- Sync inventory across all channels; send branded updates via Email & WhatsApp.
- Enterprise retailer (Enterprise):
- Offer Click and Collect, manage branches as pickup/drop‑off points.
- Use advanced WMS and advanced Shipping Automation for optimal carrier selection.
- Set custom user roles and manage product data with PIM.
Important notes and limitations
- Free shipments/month apply when shipping on your own contracts; additional shipments incur a per‑shipment fee:
- Free: 0.9 SAR per extra shipment
- Starter: 0.7 SAR per extra shipment
- Scale: 0.5 SAR per extra shipment
- COD transfer frequency differs by plan:
- Free/Starter: Twice a month
- Scale: Twice a week
- Enterprise: Based on your contract
- Integrations and user limits depend on plan:
- Free: 1 sales channel, 1 user, 1 carrier contract
- Starter: Up to 3 sales channels, 10 users, 3 carrier contracts
- Scale: Unlimited channels, users, and carrier contracts
- Support and account management:
- Free/Starter: Support available across all channels
- Scale: Supervising account manager
- Enterprise: Dedicated account manager
- Enterprise pricing, COD terms, and advanced features are contract‑based and may vary.
Troubleshooting tips
1- Can’t activate a module:
- Check if the module is included in your plan (see Modules by plan).
- If it’s plan‑specific, upgrade your plan or contact your account manager (Scale/Enterprise).
2- Reached a limit (users, channels, carriers):
- Review your plan limits. Consider upgrading to increase limits.
3- Unexpected per‑shipment charges:
- Verify if you exceeded your plan’s free shipment quota for your own contracts.
- Check which rates you used (OTO discounted vs. your own contract).
4- Missing notification options:
- SMS is available on Starter; Email & WhatsApp on Scale. Ensure the correct plan is active and the module is enabled.
5- COD transfer timing:
- Confirm your plan’s COD schedule. For Enterprise, refer to your contract terms.
This guide summarizes what’s included in each OTO plan and how to set up the modules that power your shipping operations. Choose the plan that fits today and scale features as your business grows.
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