How to cancel a shipment and reassign to another shipping company

Created by Mamoon Aleswed, Modified on Tue, 23 May 2023 at 01:00 PM by Mamoon Aleswed

Follow the steps below to cancel a shipment and reassign it to another shipping company 

1. Navigate to "Shipments" on the side menu

2. click the "Awaiting Pickup" tab.

3. Select the shipment you want to cancel and move your cursor over the "Shipment" dropdown menu and click "Cancel Shipment".

Note: Shipments can be canceled only before the shipment is picked up by the delivery company. 

3. After that, you will need to create a new shipment with a different delivery company:

-  Click the "Pending Orders" tab

- Select the order you canceled.

- Move your cursor over the "Create Shipment" tab then press and select "With OTO Rates" from the dropdown menu. 

4. Choose the delivery company and click the "show shipping options" button

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