Return Shipments - OTO Contracts

Created by Mamoon Aleswed, Modified on Wed, 24 May 2023 at 03:15 PM by Ibrahim Abu Hijleh

With OTO, you can return any order from the end customers easily using the delivery companies offered by OTO directly without any contracts. 

To create a return shipment, you will need to follow the steps below:

  1. Go to the Delivered Orders tab from the "Shipments" submenu on the left sidebar, and select Delivered Orders from the top. Press "Create Shipment" and select "Create Return Shipment With OTO Rate"

2. Select the Drop-off warehouse or branch, the quantity (QTY) to be returned, and the return reason, then click the "Show Shipping Options" button.

3. Select your preferred delivery company and click "Create Shipment" button

Finally, after the shipment has been created, you will need to print the AWB from your side and send it to your end customer as a PDF and ask the customer to print it out and attach it to the box.

Please do not hesitate to contact us via Chat if you need further support

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