Integrate your online store with 30+ different service providers that you may need to run your shipping business smoothly.
You can follow the steps below to integrate with WhatsApp business
* Before these steps, user must have a meta business account, a WhatsApp app linked to that business account and developer account linked to the business account with needed permissions.
- Navigate to the "Home" tab from the sidebar and then "Integrations" >> " Other Integrations" >> "Integrations"
- Then choose " WhatsApp business "
Now for the connection steps:
1- Head to https://developers.facebook.com and log in.
2- Click on My Apps in the top right corner.
3- Select your app among all the apps you have, click on that, you will be redirected to the dashboard of your app.
4- On the menu on the left side of the website, click on Whatsapp.
5- In the drop down menu below Whatsapp, click on API Setup
6- You will see the access token here, below is a field called "From", select your number there
7- Below your number you will see Phone number ID and Whatsapp Business Account ID
8- Then you can choose "Next Step"
9- You then can insert the "WhatsApp Business ID" and "WhatsApp User Access Token"
10- You need to verify the connection and go to "Next step"
- Once you had added the "WhatsApp Business ID" and "WhatsApp User Access Token".
1- You need to verify the connection
2- A message will appear on the top right corner to determine if the connection is successful.
3- Then, you go and click on "Next step"
- You need to add the required information and set it as " Active " - " Import Exiting Templates " - " Use as default " if you would like that option.
* Enabling " Import Exiting Templates " will import your previously approved WhatsApp templates into OTO as approved templates.
- Lastly, click on Save.
Once the connection has been done successfully, you have to set the settings, and add a new template messages and then trigger them from WhatsApp.
- Navigate to the "Settings" tab from the sidebar and then "Setup" >> " WhatsApp"
- Click on "WhatsApp Settings" and then "Add WhatsApp Settings"
You need to add the required info :
- Name
- Message Type
- Connection Name
- Template Name
- Language - Brands, if desired
- Status
Finally, you have to click on Save.
- Next, click on "WhatsApp Templates" and then "Add WhatsApp Templates"
You need to add the required info :
- Template Name
- Connection Name
- Category
- Language
- Body Content
Then, you need to click on Save.
And voila, you are done!
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