Cancel Shipment

Cancel Shipment

General Feature Information

Feature Name: Cancel Shipment

Feature Overview:

The Cancel Shipment feature allows users to stop a shipment process that is no longer required or has been created in error. It is an essential functionality to avoid unnecessary costs, prevent incorrect shipments, and maintain operational efficiency.

How to Use the Feature

Step-by-Step Instructions

To Access Cancel Shipment:

1. Navigate to "Shipments" on the side menu

2. Click the "Awaiting Pickup" tab.

3. Select the shipment you want to cancel, click on the "Orders" dropdown menu, and click "Cancel Shipment".

4. After it is canceled, it moves to the pending orders tab with the status "Shipment Canceled".

5. You can select the order and create a shipment again with a different delivery company.

Troubleshooting and FAQs

Common Issues and Solutions:

Issue: Refund not immediately reflected in wallet.

Solution: Confirm the delivery company associated with the shipment. Refund timelines are as follows:

• Aramex:

  • Domestic: Refund within 14 days.

  • International: Refund within 30 days.

• SMSA: Refund within 21 days.

Wait for the specified timeline. If the refund still doesn’t reflect, contact customer support.

FAQs:

Q: What is the Cancel Shipment feature?

A: The Cancel Shipment feature allows you to stop the shipment process for orders that are no longer needed or were created by mistake.

Q: When can I cancel a shipment?

A: Shipments can only be canceled before the delivery company picks them up. Once the shipment has been picked up, cancellation is no longer possible.

Q: What happens if I accidentally cancel the wrong shipment?

A: Cancellations cannot be undone. If you cancel a shipment by mistake, you will need to create a new shipment for the order.