Check Shipment Status Service

General Feature Information

Feature Name: Check Status Service

Feature Overview:

OTO allows you to see status updates from delivery companies instantly, but although very rare, sometimes there may be disruptions, delays or deficiencies in the updates from the delivery company.

This may be due to the delivery company systems or momentary errors. In such cases, oto has developed the check status service. If you experience that the status on the delivery company tracking page does not match the status on OTO, you can access the latest status update using this service.

How to Use the Feature

Step-by-Step Instructions

To Access Check Shipment Status Service:

1. Navigate to Shipments > Awaiting Pickup, Currently Shipping or All orders tab  in the side menu.

2. Select the shipment number by filtering and click on the orders button.

3. Click the Check Shipment Status button.

Troubleshooting and FAQs

1. Common Issues and Solutions:

Issue: The Check Shipment Status button is missing or not visible when trying to access shipment details.

Solution: Make sure your account package is enabled for this feature and that you have all the permissions.

Issue: After clicking the Check Shipment Status button, no new status is displayed, or the service seems unresponsive.

Solution: Retry after a few minutes, as the service might be experiencing temporary disruptions.

2. FAQs

Q: What should I do if the Check Status Service still shows an incorrect update?

A: If there is still an issue or inconsistency with the shipment status even after using the Check Status Service, it is recommended to contact the support agent.

Q: Can I check the status of more than one shipment?

A: Only 20 shipments can be checked for status at a time.

Q:Why would I need to use the Check Status Service? 

A:You should use the Check Status Service if the status shown on the delivery company’s tracking page does not match the status on OTO. This could happen due to momentary errors in the delivery company's systems or other disruptions.

Q:Is the Check Status Service available for all shipments? 

A:Yes, the service is available for shipments under the Awaiting Pickup, Currently Shipping, or All Orders tabs.

Q:Is there any cost to use the Check Status Service? 

A:No, the Check Status Service is a free feature provided by OTO to ensure accurate shipment status updates.

Q:How quickly will the status be updated? 

A:The status update should be instant, but in rare cases, there may be delays if the delivery company is experiencing technical issues.

Q:What should I do if I continue to experience issues with the status updates? 

A:If the issue persists, please contact OTO support or the delivery company for assistance.