Managing Brands in OTO

General Feature Information

Feature Name:
Brands Management

Feature Overview:
The Brands feature in OTO enables users to manage their product brands and associate them with specific warehouses and sales channels. This ensures seamless product categorization and inventory management across multiple locations and channels. With this feature, businesses can create, edit, and link brands to streamline order routing and fulfillment processes.

How to Use the Feature

Step-by-Step Instructions

Prerequisites:

• Ensure you have appropriate permissions to manage brands.

• Warehouses and sales channels should be pre-configured.

Adding a Brand

1. Navigate to the Brands Section:

   • On the sidebar, go to Settings > Advanced > Brand.

2. Add a New Brand:

   • Click the Add Brand button in the top-right corner.

3. Fill in the Brand Details:

   • Brand Name: Enter the name of the brand (e.g., "Dior").

   • Logo: Upload the brand logo (optional).

   • Default Warehouse: Select the default warehouse for this brand from the dropdown.

   • Sales Channels Connection:

     • Under Store Name, add the store associated with the brand.

     • Choose the relevant Sales Channel for the store.

4. Save the Brand:

   • Once all fields are completed, click Add to save the brand configuration.

Viewing and Managing Brands

1. View Existing Brands:

   • In the Brand section, you will see a list of existing brands with their respective default warehouses.

2. Edit or Delete a Brand:

   • Click the three-dot menu next to a brand to edit or delete it.

Use Case Example

Scenario:
You manage multiple brands like Dior and Channel, each with its warehouse and store connections. Using the Brands feature, you can:

• Link "Dior" to "Wafa Warehouse" and connect it to its respective sales channel.

• Ensure that products under "Dior" are fulfilled from the correct warehouse and sales channel.

Result:
Streamlined inventory and order management for each brand, reducing errors and improving efficiency.

Troubleshooting and FAQs

Common Issues and Solutions

Issue: Unable to find the default warehouse in the dropdown.
Solution: Ensure the warehouse is created and active in the Warehouses section.

Issue: Sales channels are not appearing in the connection field.
Solution: Verify that the sales channels are configured in the Sales Channels section under Integrations.

Issue: Error while saving the brand.
Solution: Double-check that all required fields are filled correctly.

FAQs

Q: Can I assign multiple warehouses to a single brand?
A: No, only one default warehouse can be assigned to a brand, but you can manage inventory routing using the order automation engine.

Q: How do I update the logo for an existing brand?
A: Click the three-dot menu next to the brand, select Edit, and upload a new logo.

Q: Can I associate one sales channel with multiple brands?
A: Yes, you can link a sales channel to multiple brands using the Sales Channels Connection field.

Q: Is it mandatory to assign a sales channel to a brand?
A: No, but doing so ensures smoother order management across platforms.