Blacklisted Customer

General Feature Information

Feature Name: Blacklisted Customer

Feature Overview:
The Blacklisted Customer feature allows administrators to block specific customers from placing orders. Once enabled, any order from blacklisted customers is automatically placed on hold upon arrival in the system. This ensures that problematic or unauthorized customers cannot disrupt operations. This feature is available for certain plans, not for all. 

How to Use the Feature

Step-by-Step Instructions

To Enable Blacklisted Customer Functionality:

1. Navigate to Settings > Autocorrector under the Advanced section.

2. Locate the Blacklist option in the list of settings.

3. Toggle the Blacklist option to enable it. This allows the system to hold orders from blacklisted customers automatically.

4. Click Save to apply the changes.

To Add a Blacklisted Customer:

1. Once the Blacklist feature is enabled:

   • Go to Advanced > Blacklisted Customer from the left-hand menu.

2. Click the Add Blacklisted Customer button at the top right.

3. Enter the following details:

   • Customer Name: The name of the customer to be blacklisted.

   • Phone Number: The customer's phone number (ensure the country code is correct).

4. Click Add to save the blacklisted customer. Their orders will now be automatically held by the system.

Configuration Details

Prerequisites:

• The Blacklist option must be enabled in Autocorrector Settings before adding blacklisted customers.

• Administrative privileges are required to enable and manage blacklisted customers.

Configuration Steps:

1. Enable the Blacklist option under Settings > Autocorrector.

2. Navigate to Advanced > Blacklisted Customer to add and manage customers.

Troubleshooting and FAQs

Common Issues and Solutions:

• Issue: Unable to add a blacklisted customer.
  Solution: Ensure the Blacklist option is enabled in Autocorrector Settings. If not, toggle it on and save changes.

• Issue: Blacklisted orders are not being held.
  Solution: Verify that the customer's phone number matches exactly with the records in the system.

FAQs:

• Q: Can I remove a customer from the blacklist?
  A: Yes, go to the Blacklisted Customer page, locate the customer, and remove them from the list.

• Q: Will blacklisted customers be notified?
  A: No, customers are not notified when they are blacklisted. Orders are simply placed on hold.