Autocorrector Settings

General Feature Information

Feature Name: Autocorrector Settings

Feature Overview:
The Autocorrector feature in OTO allows administrators to enable advanced automation settings for improved order processing and data accuracy. These include features like calculating distances, validating payment methods, blacklisting customers, and managing specific order statuses such as COD (Cash on Delivery) confirmations. These automation tools reduce manual work and enhance operational efficiency.

How to Use the Feature

Step-by-Step Instructions

To Configure Autocorrector Settings:

1. Navigate to Settings > Autocorrector under the Advanced section.

2. Toggle the desired features to enable them. Some key settings include:

   • Address From Latitude/Longitude: Automatically generate address details based on provided latitude and longitude.

   • Coordinates: Calculate latitude and longitude from the address field automatically.

   • Area: Determine the area of an order based on predefined zones.

   • Calculate Distance: Compute the delivery distance between pickup and destination locations.

   • On Hold Product: Place orders with preorder-only items on hold.

   • Blacklist: Automatically hold orders from blacklisted customers.

   • Payment Method Confirmation: Validate payment discrepancies and flag orders needing confirmation.

   • COD Order Confirmation: Sends confirmation SMS for Cash on Delivery (COD) orders (see detailed settings below).

3. Click Save to apply the changes.

Special Configuration: COD Order Confirmation

COD Order Confirmation Details:

1. Once enabled, the system sends an order confirmation SMS for all COD orders.

2. After the SMS is confirmed by the customer or an OTO user, the order is marked as confirmed and is ready for processing.

3. Order Confirmation SMS Delay Time:

   • Set a delay time (in minutes) before the SMS is sent.

   • If set to 0, the SMS will be sent immediately after the order is placed.

   • Adjust this setting under the COD Order Confirmation option.

Steps to Enable COD Order Confirmation:

1. Toggle COD Order Confirmation in the Autocorrector settings.

2. Specify the delay time (in minutes) for sending the SMS under the Order Confirmation SMS Delay Time field.

3. Save your settings.

Configuration Details

Prerequisites:

• Administrative privileges are required to access and modify Autocorrector settings.

Configuration Steps:

1. Log into your OTO account with admin credentials.

2. Navigate to Settings > Autocorrector.

3. Toggle the desired settings and provide additional configurations (e.g., COD SMS delay time).

4. Save the changes.

Examples of Autocorrector Features

1. Blacklist:

   • Automatically holds orders from blacklisted customers for manual review.

2. COD Order Confirmation:

   • Sends confirmation SMS for COD orders with configurable delay times.

3. Calculate Distance:

   • Automatically computes distances to streamline logistics.

Troubleshooting and FAQs

Common Issues and Solutions:

• Issue: COD Order Confirmation SMS is not being sent.
  Solution: Ensure the COD Order Confirmation toggle is enabled, and the delay time is configured properly.

• Issue: Autocorrector settings are not saving.
  Solution: Verify that you have admin privileges and click Save after making changes.

FAQs:

• Q: Can I enable multiple Autocorrector settings at once?
  A: Yes, you can enable multiple features simultaneously, depending on your business requirements.

• Q: What happens if the SMS delay time is set to 0?
  A: The confirmation SMS will be sent immediately after the order is placed.