Pickup Request Logs

General Feature Information

Feature Name: Pickup Request Logs

Feature Overview:

The Pickup Request Log is a feature designed to track and manage records of all pickup requests sent to delivery companies. It serves as a central repository for monitoring both successful and failed pickup requests, providing valuable insights and enabling you to troubleshoot and resolve any issues effectively.

How to Use the Feature

Step-by-Step Instructions

To Access Pickup Request Logs:

1. Navigate to the Settings> Logs > System Logs

2. Choose Pickup Request Logs tab.

3. A list will open and the following parameters will be listed:

• Order ID: Order number that pickup request created.

• Pickup ID: ID of the pickup. It is generated specifically depending on the delivery company.

• Created Date: Pickup request created date.

• Shipment Number: Shipment number for pickup request.

• Delivery Company: The delivery company to which the pickup request was forwarded.

• Message:  Response from delivery company for the pickup request, which can be success, failed, or other descriptions.

• Status: Status of the shipment.

• Log Status: Failure or success.

• 

Troubleshooting and FAQs

Common Issues and Solutions:

Issue: Duplicate log entries for the same pickup request appear in the system.

Solution: Retry mechanisms resending the same request multiple times due to timeouts.

FAQs:

Q:What is the purpose of Pickup Request Logs?

A: The Pickup Request Logs feature tracks and manages all pickup requests sent to delivery companies. It provides a detailed record of both successful and failed requests, enabling you to monitor performance, troubleshoot issues, and maintain operational transparency.

Q: What does the "Message" field indicate?

A: The "Message" field provides the response received from the delivery company. It can indicate success, failure, or specific details about any issues encountered during the pickup request.