Shipment Error Logs

General Feature Information

Feature Name: Shipment Error Logs

Feature Overview:

OTO allows you to see the error logs and correct the error if you give a shipment create order for an existing order and that shipment is not created and you receive an error.

How to Use the Feature

Step-by-Step Instructions

To Access Shipment Error Logs:

1. Navigate to the Settings> Logs > System Logs

2. Choose Shipment Error Logs tab.

3. A list will open and the following parameters will be listed:

• ID: Id of the record.

• OTO Order ID: Order number that got error.

• Delivery Company: Delivery company that gave the error

• URL: The endpoint from which the request is sent to the delivery company.

• Error Time:  Time of the error is occured.

• Error: Content and details of the error

• Method: In which method did the error occur? Example createShipment, createReverseShipment, cancelShipment etc.

Troubleshooting and FAQs

Common Issues and Solutions:

FAQs

Q: What should I do after identifying an error in the logs?

A: Review the details provided in the error log, including the error message and method. Use this information to investigate and correct the issue in your shipment creation process.

Q: What should I do if I cannot resolve an error based on the log details?

A: If the error persists after your investigation, contact technical support or the delivery company associated with the error for further assistance.

Q: What types of methods might generate errors visible in these logs?

A: Errors may occur in methods such as:

• createShipment: When creating a shipment.

• createReverseShipment: When creating a reverse shipment.

• cancelShipment: When canceling a shipment.