General Feature Information
Feature Name: Shipping Partner Slot Configuration
Feature Overview:
Slot Configuration is a feature that allows shipping partners to plan order deliveries based on specific time slots. It enhances customer satisfaction and ensures operational efficiency by organizing deliveries within defined time windows.
How to Use the Feature
Step-by-Step Instructions
To Access Shipping Partner Slot Configuration Page:
Navigate to Integrations > Shipping partners in the side menu.
Choose the connected tab.
Click on 3 dots near the Edit button.
Choose Delivery Slot Configuration feature.
Click on Add Delivery Slot Button.
A form will appear includes parameters:
Warehouse: The delivery slots configured will be valid only for selected warehouses or branches.
Branch: The delivery slots configured will be valid only for selected warehouses or branches.
Pickup Days of Week: The delivery slot configuration will be recurring every week for the days you select.
Date: You can set schedules for specific dates. The settings with dates are superior to configuration with days. You can use dates to define non-working days by setting the capacity to 0; day settings will be overwritten and capacity with value "0" will not let the end users to select this day.
Start Time: Select the start time of your schedule
End Time: Select the end time for your schedule
Duration of Slots (mins): Select the duration of each interval. The delivery slots will be automatically calculated with the duration you selected.
Cut Off Time: The cut-off time (in minutes) determines when orders for a delivery slot can no longer be accepted. It is subtracted from the start time of the slot, and the slot will no longer be available to customers after this time. For example, if a delivery slot starts at 9:00 AM and the cut off time is 15 minutes, the slot will no longer be offered after 8:45 AM.
Capacity: Capacity represents the maximum number of deliveries that can be made within a single delivery slot.
When you fill the form you will see the preview for the configuration:
Click on the Add button.
Troubleshooting and FAQs
Common Issues and Solutions:
Issue: Overlapping configurations for the same warehouse/branch.
Solution: Verify that slots do not overlap within the same time frame. For example:
Slot 1: 9:00 AM–10:00 AM
Slot 2: 10:00 AM–11:00 AM
Adjust the Start Time and End Time to ensure slots are sequential and do not conflict.
FAQs:
Q: What is the difference between "Date" and "Pickup Days of Week"?
A: Date: Use this to set one-time configurations for specific dates, such as non-working days (set Capacity = 0).
Pickup Days of Week: Use this for recurring weekly delivery slots (e.g., every Monday and Friday).
If there’s a conflict, the Date setting will override the weekly settings.
Q: What does "Cut-Off Time" mean, and how does it work?
A: The Cut-Off Time is the deadline for accepting orders for a specific slot. It is subtracted from the slot’s start time.For example: If the slot starts at 9:00 AM and the cut-off time is 15 minutes, customers can no longer place orders for this slot after 8:45 AM.
Q: Can I configure different slot durations for different days?
A: Yes, you can create separate configurations for different days and warehouses/branches. For example:
Monday: Slots of 30 minutes
Tuesday: Slots of 60 minutes
Each configuration is managed independently.
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