Delivery status refers to the current stage of an order or shipment. It provides important insights into the progression of a shipment, with common statuses including shipped, delivered, and canceled.
To dive deeper into the shipment tracking journey, you can click on the shipment itself or visit the tracking page, where you can explore more detailed information about each status and its specific details.
Let's take a look at the different statuses and what they mean throughout the shipment process!
You can check this article for more information about the different delivery statuses in OTO
Let's navigate to Home - Shipments and then click on the Currently shipping tap.
Here, you can view all your shipments and their current statuses.
Click to see the status history of the order.
Tracking Status :
Pickup Completed – The package has been successfully collected from the sender and is in transit.
Received by Origin Hub – The shipment has arrived at the first processing facility where it will be sorted before moving to its destination city.
Arrived at Destination City – The package has reached the city where it is scheduled for delivery.
Dropoff Started & Arrived at Delivery Location – The package has reached the recipient’s vicinity, and an attempt to deliver is being made.
Out for Delivery – The courier has taken the package and is on the way to deliver it to the recipient’s address.
Failed Delivery Attempts
At this stage, the system logs a status update as:
“Delivery Attempt Failed” – This means that the courier attempted delivery but was unable to complete it. The reason for failure can vary, such as the customer not being available or an incorrect address.
“Rescheduled” – Following the failed attempt, the system reschedules the package for another delivery attempt.
“Delivery Attempt Failed – Can't Reach the Customer – No Answer” – This specific update clarifies that the courier tried to contact the recipient but was unable to get a response. This could be due to an incorrect phone number, the customer not answering calls, or being unavailable at the delivery address.
Or, there are a lot of status, for example : here is an attempt to deliver, but the payment was declined by the customer, or the shipment is awaiting further instructions from the shipper.
You can view the most recent update along with its description. For more detailed information, you can also click on the shipment and tracking page to access a comprehensive breakdown of the shipment's journey.
When you click to open the tracking page, you'll be taken directly to it.
You can easily track all the statuses and updates from the platform or the tracking page with just one click!
FAQs on Delivery Status Updates :
What is a delivery status?
Delivery status refers to the current stage of an order or shipment. It provides important insights into the progression of a shipment, with common statuses including shipped, delivered, and canceled.
How can I track my shipment?
To dive deeper into the shipment tracking journey, you can click on the shipment itself or visit the tracking page, where you can explore more detailed information about each status and its specific details.
Where can I check my current shipments?
Navigate to Home > Shipments and then click on the Currently Shipping tab. Here, you can view all your shipments and their current statuses.
What does each tracking status mean?
Pickup Completed – The package has been successfully collected from the sender.
Received by Origin Hub – The package is at the first sorting facility.
Arrived at Destination City – The package has reached the final city for delivery.
Out for Delivery – The package is with the courier and on its way to the recipient.
Dropoff Started & Arrived at Delivery Location – The package is in the recipient’s vicinity, and delivery is being attempted.
What happens if my delivery attempt fails?
At this stage, the system logs updates such as:
“Delivery Attempt Failed” – Delivery was attempted but could not be completed.
“Rescheduled” – A new delivery attempt is scheduled.
“Delivery Attempt Failed – Can't Reach the Customer – No Answer” – The courier was unable to contact the recipient.
Other potential statuses include payment issues, awaiting further instructions from the shipper, or being held at a facility for pickup. You check the customer for any needed information such as a new updated number or a clear address
Where can I see detailed shipment tracking?
Click on the shipment to open the tracking page, where you can view a comprehensive breakdown of its journey.
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